Contact Us

Email
Member Services Send an email to one of our Member Service Representatives
Loans Ask one of our loan officers if you have a question about loans
Management If you have any comments or suggestions for management, send them here.
If this is a question about your account and need a quick response, use Member Services email or call the Call Center.
Careers Send us your resume via email
Website Questions Send us your questions or comments about the website
DO NOT ENTER YOUR ACCOUNT NUMBER, SOCIAL SECURITY NUMBER, OR OTHER HIGHLY SENSITIVE INFORMATION IN ANY EMAILS!
Phone
Call Center 256-245-4776
Voice Response 256-249-8318
Toll Free 888-245-4776
Main Fax 256-249-0116
Accounting Fax 256-401-1288
Afterhours Decline Line 888-526-0404
Lost or Stolen Credit Card 800-682-6075
Transaction Disputes Follow Procedure
Mailing Address
P.O. Box 128
Sylacauga, AL 35150

View Branches & Hours

Lost or Stolen Cards

If your credit or debit card is lost or stolen, please follow the corresponding procedure below to ensure it is handled in a timely manner to minimize the risk of fraud. Have you been notified your debit card has been compromised? If you have had recent fraudulent activity, follow the procedures to dispute the fraudulent transactions.

Lost or Stolen DEBIT Card Procedure

  1. Call the Heritage South Call Center at 256-245-4776 in order to have your card frozen to prevent it from being used at any outlet. If it is after hours, you can call our audio line at 256-249-8318 and follow the prompts.
  2. Reorder a new debit card by contacting the Call Center during normal business hours. With our Instant Issued Debit cards, you can have your new card immediately.
  3. Balance and verify ALL transactions on your statement to check for fraudulent activity. If needed, follow the transaction dispute procedures.

Lost or Stolen VISA Credit Card Procedure

  1. Call PPS at 1-800-682-6075. You must have your credit card number, expiration date, and social security number available for verification.
  2. Call the Heritage South Call Center at 256-245-4776 and speak to an accounting clerk in order to have a new card made for you as soon as possible. We now offer Instant Issued VISA cards and you can have your new card immediately.
  3. Balance and verify ALL transactions on your statement to check for fraudulent activity. If needed, follow the transaction dispute procedures.

It is our priority at Heritage South to handle these situations in a timely and accurate manner.