Debit cards provide convenience, but also the risk of fraud. Almost everyone has, or knows someone who has had, fraudulent debit card activity. There are ways to recover the funds lost due to fraudulent activity that requires the member come in to the credit union in order to complete the necessary dispute forms and to obtain a new debit card. This process can be inconvenient and time-consuming.
Most debit card fraud occurs through signature-based transactions. This means that someone signs for a transaction using a stolen card number and expiration date. Unfortunately, this information is readily available to anyone handling the debit card.
Debit card transactions using the Personal Identification Number or PIN are much more secure. For this reason, beginning on March 1, 2014 it will be required by Heritage South Credit Union that all transactions taking place outside the state of Alabama use a PIN. This will provide another level of protection for our members. If you have forgotten your PIN, you may bring your card to any Heritage South Credit Union office to select a new one. Also, for your security it is best not to share your PIN with anyone or to keep your PIN with your debit card. Never should the PIN be attached to the debit card or written on the card. If a debit card is stolen and the PIN is attached the member will be help responsible. This will not affect your ability to make hotel reservations by telephone or online or your ability to use your debit card in a restaurant without a pin.
If your information has changed recently, it is important you let us know!
In order to verify your account and send notices or other important information directly to you about your account, we need to have the most recent information.
If your address, email, phone numbers, employment, or any other information you filled out on the member card has changed, please call to let us know. We'll send you an update form to ensure your account is up-to-date!
Access your account from anywhere and any device with MobileTeller!
If you have a NetTeller account and have logged in at least once, log into MobileTeller by simply going to myhscu.com/mobileteller from your mobile device OR check the Apple App Store and Google Play Store to find the app for your device. All apps are FREE!
They are not us.. and we are not them.. We did not acquire Frontier Bank. It was bought by a bank in south Georgia that just happens to have a similar name, but there is a big difference in our core mission and how we do business with our members.
Heritage South Credit Union has been a part of your community, serving your friends, neighbors, and fellow citizens for over 78 years.
Our financial decisions are made locally, with the best interests of our community and members in mind.
We're owned by our members and that's where our loyalty lies.
It's a BIG difference from the failing banks over the last few years.
So if your bank has changed ownership, maybe it's time you became an owner of the most stable financial institution in our markets... After all, it's your Heritage!
Our mobile banking product, MobileTeller, has now been released for download and use.
Click here to learn more about the features and you can also read through our frequently asked questions for even more information.
To log into MobileTeller, simply go to myhscu.com/mobileteller from your mobile device OR check the Apple App Store and Google Play Store to find the app for your device. All apps are FREE!
If you have a Blackberry or other mobile device, you can use the download wizard that is linked from the mobileteller login page.
*In order to log into MobileTeller, you must have enrolled and logged into NetTeller at least once.
Instead of fees, GET PAID for your checking account with a Premium Rewards Checking account from us.
For more information or to get your checking account converted to a Premium Rewards checking, simply call the Call Center at 256-245-4776 or stop by one of our branches.
This is a reminder that Heritage South Credit Union will never call anyone in our membership and ask for credit card numbers, account numbers, or PIN numbers.
Anyone claiming to do this is attempting to steal your credit card information, HANG UP THE PHONE IMMEDIATELY.
DO NOT give anyone your account information, credit card number, or PIN number over the phone.
If you have already done this, you need to report your card as fraudulent and stolen immediately then call our Call Center during normal business hours at 256-245-4776 so we can take measures to secure your account.