Protect Yourself Online
Our network and system security is only half of the battle, the other half falls on you to be sure you are taking the necessary precautions when online.
If you would like to speak to someone at the credit union about online security, email our webmaster.
Ignore emails and text messages requesting personal account information
Heritage South will NEVER request account numbers, passwords, or any other personal account information via email. If you receive an email you believe to be fraudulent claiming to be from the credit union, please forward it to firstname.lastname@example.org. This will allow us to be aware of what is in the wild and alert other members if necessary.
Protect Your Computer
Always keep your computer's operating system (Windows, RedHat Linux, OS X, etc.) and internet browser (Internet Explorer, Firefox, Google Chrome, Safari, etc.) up to date with the latest security patches and updates. We recommend turning on automatic updates and automatic install features so you can be sure you are always protected.
Use Anti-Virus Software
Install and maintain antivirus software on your computer to ensure your system is protected from unwanted software. Like with your computer, turn on automatic updates and schedule a full scan at least weekly. Schedule the scan at a time when you are not using your computer so it doesn't interfere with your normal activities.
Choose passwords and DO NOT SHARE
Follow these password creation tips to create more secure passwords. NEVER share your passwords with others, including credit union staff. We do not need your Online Banking password to service your account.
Log off and close your internet browser
When finished using Online Banking, "End Session" and close your browser so no further transactions can be processed against your account without logging in.
Be aware of your surroundings
Be very aware of your surroundings when using Online Banking. If you are in a public place, there can always be someone with a phone, over your shoulder, or in close proximity that may be trying to steal your passwords.